Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return of unworn, unwashed, or undamaged merchandise purchased on our site in exchange for store credit.

To Return:

Please ensure your order meets our return conditions and is not a final sale item. No return authorization needed! Just include your Order Number (which is in your original order confirmation email and on your printed invoice) and Reason for Return (i.e. wrong size, defective item, etc.). You can include the packing slip from your order with your return, or jot this information down on a piece of paper!

We ask that our customers cover the cost of their returns. Please use the courier of your choice! All returns can be mailed to:

MADEL
PO Box 9101 Panama City Beach FL 32417

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Please allow 3-4 business days for us to receive your return, and 7-10 business days  to process your return and store credit.

You will receive your store credit via email. This store credit will be issued to the original email from which your purchase was made.